Shipping policy

At HectorKnives, your satisfaction is our top priority. We have implemented a simple and transparent shipping and delivery policy to ensure a smooth and worry-free shopping experience.

Couriers Used

We ship all orders using trusted courier services: Royal Mail, DHL, and DPD.

Processing & Shipping Times

  • Processing time: 1–2 business days (Monday to Friday)

  • Delivery time: 6–8 business days (Monday to Friday)

  • Shipping fees: Standard shipping is free for all orders in UK

  • Order cut-off time: Monday to Friday at 3:00 PM (GMT) Greenwich Mean Time (London)

Shipping Area

Currently, Hectorknives ships only within the UK, so no additional customs fees or import duties apply.

Order Modification & Cancellation

You have 24 hours after placing your order to modify or cancel it.
After this period, if your order has already been shipped, we will no longer be able to make changes or cancel it.

Returns & Refunds

We understand that you may change your mind. Here’s our return policy:

  • Return period: 30 days after receiving your order

  • Refunds: Once your return is processed, the refund will be issued immediately.
    The time for the refund to appear in your account depends on your bank.

To initiate a return or ask any questions, please contact our customer service team.

Customer Service

Our dedicated support team is available to answer all your questions:

Email: support@hectorknives.com
Phone: +44 7367 066802
Address: 7 Coronation Road, Dephna House, London, NW10 7PQ, United Kingdom
Working hours: Monday to Friday, 9.00 AM - 5.00 PM

At HectorKnives, we’re here to support you every step of the way to ensure a smooth and satisfying shopping experience.