Shipping

Returns

30 days money back guarantee. Easy returns within 30 days. For more information please visit www.hectorknives.com/pages/returns

Shipping information

• Please note during busy times, shipments may be affected in deadlines.
• The shipping time starts once the package is picked up from our warehouse.
• All our shipments are tracked.
• All our orders are shipped out directly from our UK warehouse within 24 or 48 hours after the order is being placed.
• UK orders ordered before 15:00 will be shipped out same day. Orders placed after this time will be sent out the next day. Weekend orders are shipped on Monday.
• Please note we can't change or cancel orders once they are shipped out. If you have any questions please contact us.

Fees

Hector Knives is not responsible for any import or custom fees from the shipment of your order. Please check your country's terms to see if there will be extra costs.

Late or lost orders

When you place an order, please make sure you filled in the correct delivery address. Hector Knives is not responsible for any missing parcels that have been sent to wrong addresses or asked to leave with neighbours or outside your house.

Any problem with orders related to missing or lost items must be attended to us in an email to support@hectorknives.com. We'll start an investigation with the courier, so we can't refund any lost items until 20 working days after dispatching in the United Kingdom. Our courier must classify the items as lost, before we can refund or resend your items.

Tracking shows received, but I never received my order

This could happen when items are sent to workplaces. Most of the times it has been delivered to a different company or a colleague. When this happens you can request a proof of delivery certificate by the courier.

Please note that we do not refund orders that are tracked as delivered. We recommend to ship your items to a secure address.

My order is cancelled, but I don't know why

We work with fraud filters, that select and cancel all orders that have fraudulent signs. This could be that the billing address is far from the shipping address. Or many attempts to buy with a credit card. If this is the case, and you are a legit buyer, please contact us, we'll solve the problem.