1. How do I Place My Order?

A: Actually, Go on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.

2. How long does it take to deliver my Purchase order?

A: Handling time is 1-3 Business Days (Mon To Fri)
Transit time 3 to 7 business days (Mon To Fri)

3. How do I track my Purchase order?

A: Once your product has been dispatched, you will receive a tracking number that will allow you to follow it until it is delivered to you.

4. What’s your return policy?

A: The rugus store respects the 30-days return policy. All returns must be made within thirty (30) days after receiving your purchased item. We can't accept returns beyond 30 days.

5. Do you deliver across the world?

A: No, We are currently delivering to United Kingdom.

6. About Our Business

A: we are started our journey last two years ago and still now we are providing the best service for our customers. We will one day become the best stores in United Kingdom by maintaining the quality of our products.

7. How secure will my personal information?

A: Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

8. Do you accept returns from these countries?

A: Yes, I accept returns

9. How can customers return your products?

B: By Mail

10. The product conditions that you allow for returns?

A: New

11. What is the restocking fee?

A: No restocking fee for our customer satisfaction

12. What payment method was received?

We accept the following credit and debit cards:

  • American Express
  • Mastercard
  • Apple Pay
  • Visa


Trade name: Hectorknives

Phone number: +44 74186 03326

Email: support@hectorknives.com

Physical address: 2nd Floor College House, Ruislip, HA4 7AE, United Kingdom