We know you are excited to get your new decor! Here is a breakdown of our delivery timeline:

• Processing time: 1–2 business days
• Shipping time: 3–7 business days
• Total estimated delivery: 4 – 9 business days For more details, please review our Shipping Policy.

Good news! We provide Free Shipping on all orders delivered within the United Kingdom. For additional details, please see our Shipping Policy.

We apologize for the inconvenience! If your product arrives defective, we will replace it free of charge. Please contact us within 30 days of receiving the item so we can resolve this for you. For full details, see our Refund Policy.

Hectorknives is an online retailer dedicated to serving the United Kingdom market. We specialize in high-quality artificial plants and home decor items, shipping exclusively to customers within the UK.

Yes, we provide tracking for every order. Once your order has been dispatched (usually within 1-2 business days), you will receive an email confirmation containing your tracking number. You can use this number to monitor your shipment from dispatch to final delivery.

Yes, we understand that plans change. You have a 24-hour window after placing an order to request a cancellation. Please email us at support@hectorknives.com immediately if you need to cancel.

After we receive and inspect your return, we will process your refund. It typically takes about 7 business days for the funds to reflect in your original payment method, depending on your bank's or payment provider's processing times. See our Refund Policy for more details.

If you have any questions regarding your shipment, our team is here to assist you:

Store Name: Hectorknives

Address: 63 Blandford St, London, W1U 7HR, United Kingdom

Email: support@hectorknives.com

Phone : +447348236166

Customer Support Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)

Response Time: Our customer support team responds within 24 business hours on working days.

Contact Form: Click here