FAQs

What is the process of shipping?

Shipping fees vary according to the destination and the number of things purchased. By adding things to your cart, proceeding to checkout, and inputting your mailing address, you may calculate your exact shipping expenses. The shipping cost will be updated immediately and displayed in your total prices. Please see our Shipping Policy for more information.

Why has the tracking number for my order stopped updating?

If you are purchasing from outside the United States, your country's customs service may decide to temporarily hold your things at the border, frequently without explanation! It should be noted that Canada's customs service takes an unusually long time to settle these stays. This is uncommon, but if your order is held up in customs, we recommend contacting your country's customs department directly and requesting that your things be released quickly.

How can I get in touch with you?

If you have a query about your receipt or tracking number, please make sure it has been at least 4 days since you ordered, as that is the standard processing period.

Phone: +44 7418603326

Mail: support@hectorknives.com

Address: 2nd Floor College House 17 King Edwards Road, RUISLIP London, HA4 7AE United Kingdom