FAQs

Welcome to our FAQ page! Here, we’ve compiled answers to some of the most common questions about Hectorknives and our services. If you don’t find the information you’re looking for, please feel free to contact our customer support team for assistance.

Shipping FAQs

1. How long does it take to receive my order?

We typically process orders within 1-3 business days. Standard shipping within the United Kingdom takes an estimated 5-8 business days. Express Shipping takes an estimated 3-4 business days
 

2. Do you offer international shipping?

Currently, Hectorknives only ships to addresses within the United Kingdom. We do not offer international shipping at this time.

 

3. How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use this information to monitor your package’s status and estimated delivery date.

 

Return and Refund FAQs

1. What is your return policy?

We accept returns within 30 days from the date of purchase for unused items in their original packaging. Some items, such as personalized or custom-made products, are non-returnable.

 

2. How do I initiate a return?

To start a return, please contact our customer support team, and we will provide you with return instructions and, if applicable, a return authorization.

 

3. What is your refund process?

Once your return is received and approved, we will process your refund, typically within 5 to 10 business days. The refund will be applied to your original payment method.

 

Payment FAQs

1. What payment methods do you accept?

Hectorknives offers a variety of payment options to suit your preferences, including:

Credit/Debit Cards: We accept all major credit and debit cards, including:

  • Visa
  • MasterCard
  • American Express
  • Discover 

Digital Wallets: For added convenience, we support digital payment platforms, including:

  • Apple Pay
  • Google Pay
  • klarna

Other Payment Methods: Additional local and international payment methods may be available depending on your location.
 

2. Is my payment information secure?

We take the security of your payment information seriously. To ensure that your transaction is safe and protected, we use the latest SSL (Secure Sockets Layer) encryption technology. This ensures that all payment information is securely transmitted between your browser and our servers.

At no point does Hectorknives store or have access to your full credit card details. All payments are processed through trusted third-party payment processors, ensuring that your sensitive data remains confidential and secure. 

3. Do you charge sales tax?

We are pleased to inform you that no additional taxes or fees will be charged to consumers for any goods purchased in our store. The price you see at checkout is the final price you pay, with no hidden costs.

 

Contact Information

Support 9.00 AM - 5.00 PM

Phone : +44 20 8563 0131

Email : support@hectorknives.com

Office Address : 14 Grove Road, London, N15 5HJ, United Kingdom