FAQs

Welcome to our FAQ page! Here, we’ve compiled answers to some of the most common questions about Hectorknives and our services. If you don’t find the information you’re looking for, please feel free to contact our customer support team for assistance.

Shipping FAQs

1. How long does it take to receive my order?

  • Processing time: 1–2 business days (Monday to Friday)

  • Delivery time: 6–8 business days (Monday to Friday)

  • Shipping fees: Standard shipping is free for all orders in UK

  • Order cut-off time: Monday to Friday at 3:00 PM (GMT) Greenwich Mean Time (London)

2. Do you offer international shipping?

Currently, Hectorknives only ships to addresses within the United Kingdom. We do not offer international shipping at this time.

 

3. How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use this information to monitor your package’s status and estimated delivery date.

 

Return and Refund FAQs

1. What is your return policy?

We accept returns within 30 days from the date of purchase for unused items in their original packaging. Some items, such as personalized or custom-made products, are non-returnable.

 

2. How do I initiate a return?

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at support@hectorknives.com
Returns should be sent to the following address: 7 Coronation Road, Dephna House, London, NW10 7PQ, United Kingdom

If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
 

3. What is your refund process?

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please remember that your bank or credit card company may take additional time to process and post the refund to your account.

 

Payment FAQs

1. What payment methods do you accept?

Hectorknives offers a variety of payment options to suit your preferences, including:

Credit/Debit Cards: We accept all major credit and debit cards, including:

  • Visa
  • MasterCard
  • American Express
  • Discover 

Digital Wallets: For added convenience, we support digital payment platforms, including:

  • Apple Pay
  • Google Pay
  • klarna

Other Payment Methods: Additional local and international payment methods may be available depending on your location.
 

2. Is my payment information secure?

We take the security of your payment information seriously. To ensure that your transaction is safe and protected, we use the latest SSL (Secure Sockets Layer) encryption technology. This ensures that all payment information is securely transmitted between your browser and our servers.

At no point does Hectorknives store or have access to your full credit card details. All payments are processed through trusted third-party payment processors, ensuring that your sensitive data remains confidential and secure. 

3. Do you charge sales tax?

We are pleased to inform you that no additional taxes or fees will be charged to consumers for any goods purchased in our store. The price you see at checkout is the final price you pay, with no hidden costs.

How can I get in touch with Hectorknives for support?

Don't hesitate to contact our customer support team for any queries or assistance. You can reach us via email at support@hectorknives.com or by using the Contact page on our website.