Refund policy

Returns

We have a 30 day exchange or refund guarantee. Once this exceeds, we can't refund or exchange any item. We'll return the package to the customer once they send it after the 30 days limit.

We ship for free in the United Kingdom if it's above a specific amount. However we will still charge the shipping costs we made from the total refund amount once a package is returned for a refund.

We are not responsible for any custom duties, such as VAT and import duty, from returned orders. You will be responsible for all costs and charges associated with your returned order. We do not refund lost returns. We recommend to send it with a tracked option.

How do I return or exchange an item?

Please use our email to return your item. Following steps will be shown there and by email.

Easiest method to exchange your item is to send your item back to us, and order the correct size or item already. This will prevent your item from being out of stock.

To qualify for a refund or exchange:

  • Items must be in new state, unworn (except from trying on), and all hangtags and packaging included.
  • The items must be back in our warehouse within 30 days after arriving.

Items which do not meet this, won't be accepted as returns.

Refund Policy

We'll refund in the original payment method you used once it's processed as return in our warehouse.

  • This can take up to 14 days from arriving.
  • Once it's processed, you'll get an e-mail notification.
  • We'll refund the product costs excluding the shipment costs we made to ship your order.

I received a faulty or wrong item

First of all, we're sorry for any inconvenience. This may happen from factory or warehouse faults, like we are all humans. Please contact support@hectorknives.com

 within 30 days after arriving. Please send the following information:

  • Order number
  • Name of the item
  • Problem description
  • Photographic evidence

Uncollected shipments

We are not responsible for any uncollected shipments. Once we got it in return, we'll charge new shipping costs to send the package again.