Refund policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at support@hectorknives.com
Returns should be sent to the following address: 7 Coronation Road, Dephna House, London, NW10 7PQ, United Kingdom

If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.

You can always contact us with any return-related questions at support@hectorknives.com

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please remember that your bank or credit card company may take additional time to process and post the refund to your account.

Email: support@hectorknives.com
Phone: +44 7367 066802
Address: 7 Coronation Road, Dephna House, London, NW10 7PQ,
United Kingdom
Working hours: Monday to Friday, 9.00 AM - 5.00 PM