Return And Refund Policy

By making a purchase with us, you agree to the conditions listed below. These rules are in place to assure that you are entirely informed of our refund and return policies and processes.

These regulations apply to the nation of United Kingdom.


We give a 30-day return policy, which means you may request a return within 30 days of receiving your product. To be eligible for a return, your item must be unworn or unused, with tags, and in its original packing, and it must be in the same condition that you received it. You will also want a receipt or proof of purchase.


To begin a return, don't hesitate to get in touch with us via our mail at If we accept your return, we will offer you a return mailing label and advice on how and where to deliver your goods. Items returned to us without first seeking a refund will be refused.


How can customers return your products?

  • By mail

How will customers get the return label?

For defective products:

  • In the box

For customer remorse:

  • Customer responsibility

How many days do customers have to return a product?

  • 30 Days

The product conditions that you accept for returns

  • New

What is the restocking fee?

  • No Restocking Fee

How much will customers pay for return shipping?

For defective products:

  • No Cost

For customer remorse:

  • No Cost


Please examine your purchase upon arrival and contact us immediately if the item is broken, or damaged, or if you received the incorrect item so we may investigate and solve the matter. You should contact our mail if you desire to return your goods. The time it takes for your returned merchandise to reach you may vary depending on where you reside.


We only replace products that are damaged, incorrect product, the wrong size, or malfunctioning. If you need to exchange an item, please use our store's postal address to contact us.


For returns, there is no restocking fee.


We will tell you after we have received and assessed your return and will let you know whether or not the refund was accepted. If you are authorized, your original payment method will be swiftly reimbursed. Please keep in mind that it may take some time for your bank or credit card provider to complete and publish your refund.


Trade name: Hectorknives

Phone number: +44 74186 03326


Physical address: 2nd Floor College House, Ruislip, HA4 7AE, United Kingdom