At Hectorknives, we want every customer to be fully satisfied with their purchase. If you wish to return an item for any reason other than damage or defect, you may request a return within 30 days of receiving your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us immediately at support@hectorknives.com We will cover all return shipping costs and arrange a replacement or full refund, whichever you prefer.
Return Shipping Costs
For returns due to personal preference or change of mind, items must be in original condition. Return shipping costs are the responsibility of the customer. Please contact our support team to receive the correct return instructions.
Refund Processing
Once we receive and inspect your return, approved refunds are processed within 7 business days. The refunded amount will be credited automatically to your original payment method.
Order Cancellation
Orders can be canceled within 24 hours of placement for a full refund. After this period, cancellation may not be possible once the order has entered the shipping process.
Contact Us
To start a return or for any questions, please email us at support@hectorknives.com. Our team responds within 24 business hours (Monday–Friday).
